Registration allows The Rocket Electronics' website to store your account information, making it easier and faster for you to place an order. It's also a good way to save the list of products that you're interested in purchasing, making subsequent purchases that much easier.

First, click on "Log In" at the top of the page, and then select Register. Complete The Rocket Electronics' Account Form, and then click on "Create Your TheRocketElectronics.com Account". The next time you visit, simply log in and we'll remember your shipping and billing information.

To sign in from any page on the site, click on the "Log In" button located in the top menu bar. Enter your username and password and you are on your way.

To log out, click the "Log Out" button at the bottom of the page. If you share your computer with other people, you may want to log off before leaving your computer. This assures that no one else will be able to use your The Rocket Electronics .com account.

Click on the "Log In" button and then use the "Forgot Your Password?" link. Enter your username, and then click "Continue". The Challenge Question you created during registration will appear. Answer it, and then click the button below that reads "Send Password". We will e-mail your password to your e-mail address immediately.

Usernames and passwords are case-sensitive, so make sure you enter them in the same upper- and lower-case manner with which you registered. If the site gives you an error message when you enter the username and/or password, you should check your spelling carefully.
You can also click the "Forgot your Password?" or "Forgot Your Username?" links below the "Log In" button. Enter the requested information, and we will then e-mail your username or password to your registered e-mail address immediately.

To update your account, log in, and click on "My Account" button. You will be given many options to update your account information.

Changing your email address is a careful process. Follow these steps:
1. Log in to your account and navigate to the email settings.
2. Request the email change.
3. A confirmation email will be sent to your current email address. Click the link to verify the change.
4. Next, a confirmation email will be sent to your new email address. Click the link to verify.
5. Your email will be updated in our system.
If you no longer have access to your old email, contact us for manual verification. We'll assist you by sending a verification code to ensure the change is secure.

You can contact us by e-mail, phone, mail, or fax. Our numbers and addresses are located here.

We do! Our team of technical experts is available to answer your questions before, during, and after your purchase. They can help you answer technical inquiries on products, resolve technical problems, resolve compatibility issues, and cross-reference integrated circuits for you. Just send us an e-mail.

Subscribe to the The Rocket Electronics newsletter and receive exclusive offers and company updates!

You can unsubscribe inside your personal account on settings area. Please note that it could take as many as 10 days before we can completely remove your e-mail address from our database.

Please note that it could take as many as 10 days before we can completely remove your email address from our database. If you're still having problems, send an e-mail to

Go to Contact page and send us an e-mail.

E-mail us then we will contact you.

We regret to inform you that we do not accept orders outside of our digital platforms, such as our website, Amazon, eBay, or Etsy. The only exception to this rule is during in-person events, such as fairs, where our physical presence allows for direct orders.

After selecting "Add to Cart" button on the Order Summary Page during the "Shopping Cart" checkout process, you will be redirected to a confirmation page. There, you will find an order confirmation number.
Additionally, within 24 hours, you will receive an email confirmation containing all the details of your order.
If you do not see a web confirmation page, rest assured that our server likely still received your order. However, for confirmation, please contact The Rocket Electronics Customer Service to assist you.

Please contact the customer service team immediately through the digital platform where you made your purchase or created the order.
They will assist you in canceling the order before the delivery process begins. In case you ordered here in The Rocket Electronics Website, call us.

You can easily track the status of your orders online across all digital platforms using your order confirmation number. If you made your purchase on The Rocket Electronics Website, simply visit our order tracking page, and enter your order number along with your shipping ZIP code.
If you don't have your order number handy, please contact Customer Service for assistance in checking your order's status.

Our "Check Order Status" is integrated with the tracking systems of the major couriers. When you lookup your order at TheRocketElectronics.com, we pass tracking information to the courier, and bring you back the results.

We typically void orders when your credit/debit card is declined. If this is not the case, please call Customer Service.

Only if the order was made inside The Rocket Electronics Website, and If your orders haven't been sent to our warehouse yet, we can change or combine them. Call Customer Service to change or combine your order(s).

Security is a top priority here at The Rocket Electronics. When you send us your information, you can rest assured that it is protected. We use the latest 128-bit SHA1 SSL 3.0 transport security to encrypt your sensitive data. Godaddy is protecting the integrity of our servers from hackers and fraudsters.

First, check that cookies are enabled, and that cookies from TheRocketElectronics.com are not being blocked. If those settings seem okay, try clearing your browser's cookies and cache, then close and re-open your browser and try again.
If all else fails, try closing all open programs and restarting your computer, or ordering from another computer, or use another browser.

The Rocket Electronics does not offer a paper catalog.

First, check that you've received all the boxes associated with your order. Then fully empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please call The Rocket Electronics Customer Service.

"NCNR" stands for "non-cancelable, non-returnable." At times, The Rocket Electronics may require customers to acknowledge that certain products fall under this policy. This typically applies to special ordered, custom, modified items, or large quantity purchases triggering a reorder. Implementing NCNR prevents The Rocket Electronics from being left with unsellable inventory. However, this policy does not affect our warranty terms. Customers can still return defective products within 90 days of the order being shipped for a replacement or refund.

Your credit card company may not authorize your purchase if the address you list does not match the one on your credit card statement.

No, we do not. Our automated system is not given any reason for a decline. Please verify your credit card number, expiration date, security code, and billing address to make sure they match what is listed on your credit card statement.

To initiate a return, fill out an RMA Request form and request an RMA number within 24 hours, you will receive your RMA number by e-mail. If you would like to speak with a customer service representative, call us.
Pack your items in the box you received from The Rocket Electronics or a similar box. Be sure to include all the accessories! We do not receive incomplete items.
Write the RMA number clearly on the outside with permanent marker. Then, ship it back to The Rocket Electronics using UPS, FedEx, or First Class Mail. Our address is:
The Rocket Electronics
13118 Aronomink LN
Orlando, FL. 32828

I may take as many as 30 days after you've shipped your return.

Yes. Please request one through our RMA Request form and write it on the outside of your box with a permanent marker before you ship it back to The Rocket Electronics.

Yes, you must include all accessories when you return your products to The Rocket Electronics.

We charge a 15% restocking fee when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.

All The Rocket Electronics purchases come with a 30-day money-back return policy, plus a 90-day The Rocket Electronics warranty against any manufacturing defects. All The Rocket Electronics house-brand products come with a one-year warranty. Defective items must be shipped prepaid. This warranty shall not apply to any defects caused by the customer through improper assembly, product modification, negligent operation, or handling.

The Rocket Electronics' liability shall be limited to the repair or replacement of defective products in accordance with The Rocket Electronics limited warranty.
The Rocket Electronics shall not be liable for any incidental, special or consequential damages due to breach of any warranty, expressed or implied, directly or indirectly arising out of The Rocket Electronics' sale of merchandise, including any failure to deliver any merchandise, or arising out of customer's installation or use, whether proper or improper, of the product, separately or in combination with other equipment, or from any other cause.

The customer must pay all shipping costs for returning the defective item to The Rocket Electronics.

Just fill out an RMA Request form and mark your product as defective. We'll be happy to replace your product.

Orders received on weekdays before 6 p.m. Eastern time are shipped on the same day (subject to credit approval and stock availability).
Orders received on weekends or U.S. holidays will ship on the next business day.
Some items are stocked at our satellite warehouse. These items typically require 2-3 extra days to ship. You can check availability on the product page, which will tell you how many days until we can ship your order after receipt of order.

Our system evaluates rates from UPS, Fed Ex and USPS and will return the least expensive freight option depending on the delivery location and package weight. Customers can override the least expensive option by selecting one of the Standard or Express rates. Shipping prices start at less than $5 for packages of a 1/2 lb. or less and are competitive across all freight options.

Web orders below $20 are charged a $10 handling fee.

No, no weekends or holidays.

Just use our Tracking Order page. It's integrated with most couriers' order tracking systems. When you inquire about the status of your order, we pass tracking information to the courier and provide you the results.

UPS: 1-800-PICK-UPS (1-800-742-5877) or www.ups.com.
FedEx: 1-800-GO-FEDEX (1-800-463-3339) or www.fedex.com.
USPS: 1-800-ASK-USPS (1-800-275-8777) or www.usps.com.
UPS / FedEx / USPS has my package but they haven't delivered it. Why?
Please contact the courier using the contact information above to find more information about the status of your package(s).

No, The Rocket Electronics does not pay return shipping costs. All products returned to The Rocket Electronics must be prepaid. We will, however, be happy to replace your defective item at no charge. You are responsible for paying for return shipping. If we conclude the product is defective, we will credit the cost of ground shipping back to you.

First, check that you've received all the boxes associated with your order. Then empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please call The Rocket Electronics Customer Service.

Please be advised that we are unable to ship to PO Boxes, APO, FPO, Hotels, Prisons, or addresses outside of the continental United States, including Guam, Puerto Rico, American Samoa, The Virgin Islands, Alaska, Hawaii, and other regions. Additionally, we are currently only shipping to the continental United States, and international shipping addresses will not be accepted at this time.

For damaged, tampered with and misdelivered packages, please call Customer Service within three days of your delivered. For lost packages, please call Customer Service within two weeks of your expected delivery date.

For orders placed online, any error in the address that results in a charge from the freight courier is the responsibility of the customer. The Rocket Electronics reserves the right to charge these fees once we are notified by the courier. Fees will be charged to the same account or credit card used on the original order.

A commercial address is an address that accepts walk-in visitors during normal business hours and has been categorized by UPS and FedEx as such. Commercial addresses typically receive a delivery discount.

You need JavaScript enabled to use our website. Most of the links on the site use it. Check that it is enabled in your web browser, then close and reopen it to fix the problem.

Security is a top priority here at The Rocket Electronics. When you send us your information, you can rest assured that it is protected. We use the latest 128-bit SHA1 SSL 3.0 transport security to encrypt your sensitive data. And Godaddy is protecting the integrity of our servers from hackers and fraudsters.

First, check that cookies are enabled, and that cookies from TheRocketElectronics.com are not being blocked. If those settings seem okay, try clearing your browser's cookies and cache, then close and reopen your browser and try again. If all else fails, try closing all open programs and restarting your computer, or ordering from another computer.